Chaves no topo do JSON:
- totals


JSON (até 20000 caracteres):
{
    "totals": [
        {
            "name": "Luis",
            "departments": [
                "Suporte"
            ],
            "status": "offline",
            "ticketsOpenCount": 0
        },
        {
            "name": "Adriel",
            "departments": [
                "Suporte"
            ],
            "status": "offline",
            "ticketsOpenCount": 0
        }
    ]
}